Terms of service

The service is provided by UNINE j.d.o.o., registered at Put Grgura Ninskog 46, 23232 Nin, Croatia, VAT ID (OIB) 00548513933, registration number (MBS) 110147524, phone +385 91 509 3354, email hello@tidy.hr.

Tidy.hr provides professional cleaning of apartments, holiday homes, and business premises in the city of Zadar and the surrounding area. The specific scope of each individual service is set out in the booking confirmation.

The price shown in the online form is a non-binding estimate based on the details you provided. The service contract is concluded when we send you a booking confirmation (email, SMS, WhatsApp, or verbal). We may adjust the final price if the on-site conditions differ significantly from those described in the booking - in that case we will notify you before starting the work.

You warrant that the information entered when booking is accurate and complete. If incorrect details cause additional costs (e.g. larger area), we reserve the right to adjust the price.

All prices are stated in euros (EUR). UNINE j.d.o.o. is not a VAT payer, in line with Croatian law (VAT Act).

• Payment is made after the service is completed - in cash or by card on site (when available).
• We issue invoices in line with tax regulations, electronically or on paper upon request.
• For business clients, bank transfer payment with an agreed due date can be arranged.

We understand plans change, but the following terms apply so the team can keep an open slot for someone else:

• Free cancellation or reschedule: at least 24 hours before the booked time.
• Cancellation within 24 hours: 30% of the booking amount as a no-show fee.
• Property inaccessible at the booked time (locked door, invalid code): 50% of the booking amount, covering travel and the lost slot.
• Cancellation on our side (force majeure, illness, accident): notified as early as possible, no fee. We try to arrange a replacement slot.

You ensure timely access to the property - in person, via a lockbox code, or by handing keys to our team. Keys are kept in a secure place, without copying or recording, and returned after the service as agreed.

Our team handles your property with care. In case of damage caused by negligence of our staff during the performance of the service, we are liable in line with the general rules of Croatian contract and tort law.

• Report any damage within 48 hours after the service is completed, with photo evidence.
• We are not liable for damage caused by hidden defects of materials, pre-existing damage, or stains that require specialist treatment outside the scope of the service.
• We are not liable for valuables, jewellery, cash, or personal documents that have not been stored safely outside the cleaning work area.

Pursuant to the Croatian Consumer Protection Act, a consumer concluding a contract at distance has the right to withdraw within 14 days without giving any reason. This right ceases once the service has been fully performed, provided the performance started with your express prior consent and your acknowledgement that you will lose the right to withdraw once the contract is fully performed.

A withdrawal form is available on request at hello@tidy.hr.

If you are not satisfied with the service, let us know within 14 days of completion at hello@tidy.hr or WhatsApp +385 91 509 3354. We will review the complaint within 15 days and inform you of the outcome. If the complaint is well-founded, we redo the service at our expense or offer a reasonable price reduction.

These terms are governed by Croatian law. For all disputes arising from the contract, the court in Zadar shall have territorial jurisdiction, except where mandatory consumer protection rules provide otherwise.

EU consumers may also use the European Commission's Online Dispute Resolution platform (ODR): https://ec.europa.eu/consumers/odr.

We may update these terms from time to time. The version of the terms in force at the moment your booking is confirmed applies to that booking. Material changes will be announced on the website.